SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hightimeenterprise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hightimeenterprise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Хорошее качество,после нескольких стирок осталось прежним
nice
качество товара отлично. покупаю второй раз. В этот раз есть огромная проблема. Это доставка. Я получил свою посылку через 50 дней после заказа.Давно так долго не ехал заказ(причем по РФ пролетело все за 5 дней)
Come in 2 weeks! Excellent Quality! Recommend!!
Good quality
Thank you for your order
Super-Duper and very high quality underwear. So keep in the future! Ordered 08.10.18-5 pieces. Arrived at the post office Moskva 06.11.18. How to sit, size fit. Soon Order more!
Very nice
Politak
The 178 and 83 kg took XL fit well, pleasant to the touch
Attention to fine take a plus size, Asian size small car under mounted Dino very well
Great product. I recommend store.
Very high quality underwear. Buy for the third time. Within a year no change-whole joints, strong, do not stretched and does not come off. AND for the price is generally supervesch)) Seller recommend. Only this time was long-service to Moscow 1,5 months
Do not take the first time. Before taking blue, all OK. To Belgorod 23 days. Promptly. Recommend! No contact with. Send the day after 2-3
AND the second time buy. This all perfect
All OK
Ok. Fast delivery( 1 mounth/Poland)
Third time make order for 2 years. AND those who say that selling throws and not send anything, let's go to Hell is a custom-reviews, or just asshole. Shipping to Voronezh 24 days. Shipping, practically, per day. Quality is excellent, otherwise would not order. n times. The ass sitting fine, do not slip, girls when they see this матросика, just get wet Label pink hero even amusing, all want to look at it But it's all the lyrics. Brief, truselya excellent, delivery fast, sell krasava.
Delivery month. Quality standards, taking the second time.
Excellent quality! Color is beautiful.
Really good pants recommend this store
Choose 2 sizes in top and it is perfect. Maid outfit after several washes, good quality/price
Good store
Goods are good, delivery fast.
Thank You!!!
Zamovlyayu not just Purshia, all super.
Excellent thanks!!!
Perfect foremost recommended 100*100
Parcel not come. What to do?
Good)
Good. Take one size bigger
Much. Not malomerki