SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hightimeenterprise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hightimeenterprise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order from this store is not the first time. Excellent quality, fast delivery. The seller did not communicate, was not necessary. Seller and recommend items. Prosperity
excelent
Looks even better than the photo and arrived early. Thanks.
Normal! Read the size in cm!
Great quality. Have ordered from this vendor many times and always happy
Quality as always good, but all cowards of different sizes. Each time the 2nd of 5 are great!!!
All good. quality products and fast delivery.
My husband ordered. Delivered quickly, as promised. Sewn well. After washing, do not shed, but feeling material after washing changed, like a light synthetic, can I am wrong. Ask what kind feel to wear, then review. His waist 101, volume for Elastic shorts 92. I ordered the pants XXL. Wide elastic, good stretch. Elastic Band at rest in terms of 75 cm. Short pants a little too big in leg, husband says, if you were a little smaller it would be better, going through that through suit will be visible, but until we tested). Said to wear) to see how to wear. Does it have wears tight-fitting, this may be he wants a smaller?) IN general, hope my comments help You choose the size. Recommend to take. AND thank you all for your feedback, who is not too lazy to leave! All pleasant shopping!!!
Excellent briefs. Would recommend.
Good product. Could only say that maybe finish could be longer, and would be perfect.
fast shipping 10day. quality above average but not high quality as bxman. 4 row of stiching versus only 2 row. cotton fabric average quality. stiches poor standard.
good
Very good. Thank you
thank so much
Order the first time. Got a 10 day, very well.
Very quality nice, comfortable and beautiful. The colors hold up well washed and not shrink
2nd order confirmed! Thanks for this shipment still fast about 18 days for France and good compliance products!
Shipping to SF took 12 days. Pants are good. Height 180 cm., waist 95 cm. Size XL fit just right.
The second time, thank you!
Worthy of the store, all very quickly. Briefs XXXL suitable for height 1,85 and weight 100 kg, although I like more room. Important-normal gum, sewn inside, not sewn in the cheaper versions.
The growth of 186 and weight 95 a little too small.
Goods arrive in 12 days in Israel. pants good quality, thick but prietom not warm. посередите hidden hole for easy испрожнения. when wearing a shorts will дленоваты. not too tight elastic. suggest items.
I really like the material. It’s so good and nice.
Fast Delivery.. Good quality. Thanx
For size XXXL are narrow. And there is no bigger size. I bought before, were broader.
Otltchno
super!!!!!!!!Thanks!!!!!!!!!
Excellent fabric, foremost peefecto.