SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hightimeenterprise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hightimeenterprise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received the purchase. Seller is operating. Ordered 3xL. Height 170, weight 95 kg. Jacket was small. Seller recommend 5XL, but I did not obey. I have all the clothes of this type-3XL, but Chinese size is less than 2 units. The Seller agreed to exchange. Will return and wait jacket 5XL. Thanks to the store.
Product arrived بوقت standard fast and description accurate. Pullover looks good tentatively. Missed it in to measure fitting me so I will recommend the new بالمقاس fitting me. This is cheap. I recommend بتجربته after make sure to measure the right.
Great quality indicate.
Recommended to ALL users
good quality @ this price .... i am satisfied .. it took time but i got it
Exquisite
Jacket arrived in Moscow Region for a month, long doubted whether the book is not looking and not schupaya, proved once again that will not more of clothing to do so, the site is certainly отгламурена, otfotoshoplena, for this calculation, in reality we say come down, cheap and cheerful, A nuisance was that all exterior pockets obmanchiki locked and also, it is disappointing, one pocket inside and two side to me, material Ala-Cherkizon, such and then full inner lining is also not so hot, cold weather estimate, the jacket itself like sewed smoothly, thread does not fall out, No smell no inside or outside, when my size 170/72 ordered 2xl, store suggested better XL, in principle, he was right, with clothes measuring, but should be plump think sleeves, this jacket is really short, even with my long limbs back to back up, further nose shows that how much, As long as your opinion I expressed already, can be useful to someone
Wonderful jacket, fine sewn, shipping is fast and very responsible. after order, he again checked, the right size and only after, as we подвердили, he issued an order. we were very happy shopping, as well as the service of the store. wish him good health and happiness in their personal lives, prosperity, good luck and all the best.
Jacket! Winter перезимуем :))) Deserved 5 + + +
Many Happy SM общуването with trgovetsa. Stokata otgovarya posochenite parameters opisanieto, but the unity rkavite SA Malko KSI and when протягане on ръцете napred are Malko KSI. Tova obache e Gholam problems. Vsichko останало e a lot of good izraboteno and haresva-preporchvam Tosi article.
it's perfect
the jacket is great :) perfect size:) I recommend :)
I love it!!
My husband amoou the jacket. It has 1,80 m tall and weighs 65 kg, and was perfect. IS really beautiful and quetinha. Great store, the package arrived in less than a month, I ordered in 17/09, today is 08/10 and already with the package in hands. I recommend this seller.
o.k