SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hightimeenterprise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hightimeenterprise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice. took 2 months to receive.
Received quite quickly and confirm the article.
Nice, I like it... & as exactly on description ...
Beautiful Necklace happy with my purchase thanks
Beautiful piece and arrived fast! Recommend!!
No sample. The chain is really long. Strong.
My Chain came in a long time but it's how the publication marks it.
The chain looks great and looks beautiful, thank you.
Very quickly, as in the description. Thank you
I have order again the same things. I am very satisfie with store. The product is very good. It's definitely waterproof and stainless steel. I recommend it.
Chain 3mm, very thin, light, don't know good it or bad as long as all like, let's see how it will be worn. Came in two weeks for the Ural.
took almost 2 month but it's here. good quality fish bone chain
I received according, same as the photo. It took more than two months to arrive
Quality is satisfied, delivery 3 weeks
It took only 9 days to reach Spain! For the time being all right, I'll comment if you lose the color. I love it, it is natural golden color, good finishes, light and pleasant touch. I recommend, I don't know if it's stainless or not, if you lose the color I'll let you know.
I really liked the quality of the goods. It is clear that jewelry, but for my purposes will go)
Very fast delivery to Ukraine (8 days). I got it at the new post office. I ordered 3 PCs (of different width and length). They look beautiful. Fasteners for all chains are correct. Yellow (for gold) is a little yellow than the color of gold. I will try whether it will be dark in the process of use and I will complement the feedback. There was no need to communicate with the store, but thanks to him for fast shipment and delivery service, which the order sent.
I buy a lot. Love them! But there are a problem with two necklaces: 5mm 50cm and 5mm 60cm one of them Is larger then other... i want 5mm with 50cm but it comes bigger. Exept that. Love everything! And arrives very fast! I will buy more for sure!
The parcel came in three weeks, was combined with other my purchases. The chain was very small and thin, which was not visible in the photos. Come on, it's not short.
как в описании, нравиться.