SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hightimeenterprise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hightimeenterprise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
20 days delivery, well-cut, somewhat protruding threads-not a problem-I have scissors). There was no smell.
Garni jacket, doїhala Shvydko (Україні довше, nіzh OD Was Traced to Ukraine).
Cool jacket
ok
Super fast,all exellent . Thank You !
W only has been shipped
Jacket come in Krasnodar for 2 weeks, size XXXL fit perfectly on my 54-56, the table size is match! Recommend!
Jacket fits the description (in rain, to work with the dog for a walk). In Dnieper came for 21 days. Take XXL Height 175 weight 95 came without any complaints. Worth the money
Very good Rebici desired
Very beautiful
Sewing finish some good outerwear good data speed Finish Ian okey Coveralls with mountain bike is hang fully satisfied ^ ^ System China international Quality Iran think side dish with something year pro scarce feeling, A little thick, lively sound
ok
Jacket got rather more windbreaker sewn clumsy at Perche time goes.
Good quality jacket. Оперативаня delivery (To St-Peterburga reached in less than 3 weeks). The height is 172 cm and weight 86 kg perfect fit size XL, you can still wear hoodie belly much does not hurt. Prodovtsa recommend.
Great product Height 170 and weight 84 XL is just right!
Perfect jacket, great value for money, top quality stuff, fast viewing .... highly recommend ... deserves 10 stars.
Jacket went to Vladivostok 19 days, I am very happy, prodovtsa recommend.
Product good quality looks from 3 weeks to my hand reached shipping have weak