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Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is exactly, the description corresponds. It came on time, as it was stated. Seller recommend.
Well packaged. Good product. Glad to have ordered this survival kit.
A set like normal, as in real conditions of survival will show one God knows the lack of fire of course, the rest can be bought. I bought my son, he liked it.
It came quickly. The composition is full. The packaging itself was damaged.
One of the best & most fun items I’ve found on AliExpress! Seller is wonderful at communicating- had some trouble with shipping, customs hold & item was weeks overdue, but arrived the day before it was needed! The laser pointer is incredible!! Compass is beautiful and glows in the dark. The cc multi-tool is awesome, very sharp though & not for anyone unfamiliar with safe use of blades, the pocket knife is very sharp & well made too. The box is a great addition, the closing latches aren’t very strong so I will be using paracord or some other tie to secure it closed. Brilliant purchase- highly recommend it!
The product corresponds to the description, came in the specified time, store recommend
The goods came in a combined package. Without damage. Full set. It is necessary not to forget to put batteries and Morse code in it, so that you can use a flashlight-blinker.
Bad Te perfect to go has Walk to the Mount and have a very good and practical survival kit was a gift and enchanted recommended store
Cute little box perfect as a little gift for someone and it was packaged well.
All very well as in the picture