SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hightimeenterprise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hightimeenterprise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely briefcase for 950 rubles, delivery was a week, but sending a month because of the holidays is of course a minus, but the briefcase is super so 5 stars
The bag is excellent, the seams are quality. There was a small smell, but after washing left. Before the MSC the parcel was about a month, it took into account the boiling around coronavirus. There are not enough additional offices inside. In general, I recommend
Looks and made well, almost does not smell
In early January I ordered. Very long! Only by February 23 came. But the backpack is good! Good! Roomy and I think will last a long time. Took a man for a gift. Backpack noticed all colleagues at work and appreciated! Nice)
There is not a big smell. In the capital worthy. Question how fast will wear.
Really great backpack. Leatherette is soft enough, but not thin. Well stitched, the lines are even. Accessories although plastic, but the quality is good, it does not look cheap. Snakes work fine. The back and straps are stitched with a mesh, in the summer will not sweat. Keeps the shape well. I am happy with the purchase. Definitely recommend.
Great backpack! Very well packed, delivered in 20 days. January 1 was ordered and immediately sent on this day. 21 took the parcel. I went for a gift, I liked it very much, the quality is excellent! There was a small smell, in an hour in the cold it disappeared. Recommend store and product! The work was done for all 100! Order, you will not regret))
For a thousand rubles backpack is excellent! Roomy, stylish, combined and under street clothes and under office. I'm happy!!! Thank you!
The product fully corresponds to the description on the site. Thank you very much to the store. I recommend!
For your money awesome backpack! The straps are strong, the laptop and things are 7 kg easy to hold) the threads stick out inside on the seams, but in a couple of minutes everything is cut off, nothing diverges. Looks cool, the only minus inside there is no pocket on the lock, only outside
Lovely backpack. Roomy, comfortable, stylish. Lightning is not iron, but plastic. I really do not like iron zippers. There is a small smell. The skin looks very good. The seams are good. Thank you all who wrote reviews. This is my best purchase with Ali)
The order is decorated 19.11 received 10.12, securely packed, the backpack is super, very high quality and roomy, fully corresponds to the description and photo of the store.
It's big! Luto smells like China. The courier delivered me straight to work) looks very good and much more expensive than his money.
Large, roomy, but neat) a little there is a smell, but, I think, will soon fade
Backpack is just a bomb! There is a small smell, there are no more minuses) very nice, neat seams, very satisfied! Delivery fast: ordered 11.11 received 02.12) I recommend!
Briefcase bomb, for such money is a miracle)) buy will not regret! no thread, no smell nothing! everything is neat! delivery was 15 days in ryazan! the courier brought home! the store answered every SMS!!! for full service all 5 stars) Buku buy more)
It came in weeks 1,5-2 weeks. Very beautiful, good quality! A little smell is
The backpack came for 3 weeks, the store sent immediately. I am very pleased with the purchase, given the price of 1000 rubles. I thought he would be smaller than my sports backpack, but about the same. Roomy, inside there is another separation and 2 small pockets for documents. Backpack lock quality, I think it will last a long time. The material outside is of good quality, without scratches and bruises. There is a smell but weathered, not resistant. Once again, I will note that the purchase is very satisfied! Seller recommend!
I advise the store, super goods, backpack really liked