SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hightimeenterprise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hightimeenterprise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order came quickly, taking gray backpack. Like everything.
Product description. Happy child. Quality is good, do not stick out, zippers work. The Parcel was a month, track. Seller Thank you)
Backpack beautiful, no defects. Very spacious, carefully made. Ordered black, but color is actually not so deep. Dark dark gray. Satisfied with the order, especially for the price. Thanks to the store.
It 'S for a month. The Seller sent the package shortly after order. But for some reason very long flew from China to Russia, although customs was issued. As a result of very glad. Fabric is thick, but not very black, some color is available. Smell is there, but not strong. If anything comes up or find a defect in the process of using, will add a review. Generally very pleased :) Thank you! <3
Very beautiful for that money.
Great value for their backpack. Promptly sent, came to Minsk for two weeks.
Nice backpack
Thank You for fast delivery. Product description.
Quality elegant! Fast delivery (less than a month). Never stick. Rear pocket, this is very good. Fabric is thick. Satisfied with the purchase. Thank You Very Much!
جميله bas صغيره
really super
all normal like
ok
perfect :)
all good!)
fast shipping excellent quality backpack вмистительный backpack itself
backpack good, прослужит see how much, put gift keychain. i really like, thank you! small point, nice and)
It looks nice, good material and fast arrival.
very quality goods, material it is made from which like me. roomy pretty. on the back of the storage of money or have very big pocket backpack back middle a4 sheet can fit.
Начитавшись отзывов очень боялась заказывать, но решилась. Мне повезло. Нитки были только в одном месте, не воняло, пятен не было и с молниями проблем тоже нет. Довольна, получила то, что хотела. Доставка очень удивила, за 14 дней до Беларуси. Советую
Неплохой рюкзак за эти деньги. Качество устраивает, правда торчат нитки и капля клея на передней части, но это не критично. 15,6 ноутбук заходит впритык. В целом устраивает.
vdfdsvd
Molto bello e ben fatto!!!
иркутск order was made by 30.04. sent to sl. day come 21.05 (it's very fast). to the tracked order arrival. matches the description. backpack itself light, roomy, present chemical odor, there are stains, sticks single strand, locks all work well, inside is no pockets shut, side have зато back. in general, backpack good, 547.14 even very rub, advice, this заказывала store first time.
slightly clearer than the picture but all ok
good, fast
normal backpack. color as заявленный, lightweight, reinforced little backrest rainproof, кармашка three: front zipper; inside; and also on the back of the zipper. strong smell when unpacking, but ослаб one day, believe it will be no tomorrow.
superine!!! :)
great, i'm satisfied with the product. hoped be a little bigger... she is roomy and proportional
good loocking - good price but zippers are not working so well ! also please care in future about smell due to material really too strong & umpleasant ! Nevertheless thanks ...
The product was not received, plus the store returned the amount paid!