SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hightimeenterprise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hightimeenterprise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice handy, looks good. Leather, small size, for those who do not like many worn. Buy happy, buy dad, he likes things) was packed very well: several times rewound, the air inside the bag, almost a wrinkled. There was a long time almost 2 months.
We are completely delighted with the bag! Just great! Many thanks to the store! Shipping 14 days!
Cute bag, good finishes and with a bracelet gift
Bag is super. The groom very satisfied. Workmanship, as for the money, really great. Not even spodziewałam is such a quality. Zero scratches, zero protruding yarns, locks all well work. Inside was filler (handbag with air) to during delivery nothing to with it do happen and not have any crease. Additionally, the store laid small gift apart, bracelet. Ordered 12.11, sent 13.11, delivered 03.01 for Lwowa. Overall I'm glad and I can recommend both product and salesman.
I ordered from Russia, the quality is normal not the skin of course, but normally for my money, the seams are even, we will experiment there...
Bag of excellent quality eco-leather, roomy for everyday days. Capacity is not inferior to the requirements. And also as a gift bracelet. I recommend the producer I advise.
Shipment arrived quickly. The bag is good for my ministry purposes. It is lightweight so you don’t want to be too rough with it. The strap is long enough for small and large body types to wear as a magazine bag or messenger bag. The zippered section doesn’t open very wide and is not good for large wallets or other large items. Suitable for public ministry. Good purchase for the price.
Long doubted-in the photo-the skin is not very smooth. But ordered and did not regret! Dermantin-quite decent looks, smooth. It is convenient that there are many compartments and all sorts of pockets, you can carefully decompose everything. Made soundly and looks quite presentable! Delivery-6 days.
I like the product very nice according to the price
Great bag. The parcel arrived quickly. Bracelet as a gift-a pleasant trifle