SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hightimeenterprise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hightimeenterprise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 11.11, delivered 16.12 A set of quite high-quality backpack and a pretty purse, everything is well packed, in a separate bag, with a tag on the backpack. Many pockets inside, outside 3 more pockets. On the side of the headphone jack and USB, frankly, I did not quite understand what they were for, but the guys will figure out, I think. The backpack is qualitatively sewn, outside is soft leatherette, inside is also soft fabric, two large compartments. The straps are adjustable in length. In general, the thing looks very beautiful and high quality, in stores such things cost from 3000 rubles plus a 1000 purse. I bought 1900. Thank you store, respect❤
IS beautiful. Great internal space. Bigger than looks on ad. Perfect Finish. Beautiful details. Not only for charger but also to the headset. Great purchase!
Delivery 3 weeks to Moscow. The description corresponds. Delivery in the folded form, but the form was taken quickly. Yusb and minijack work. The backpack is roomy, but less than I thought. The reason is that the department is only one. By size + -corresponds to the description on the site. Laptop 17 inches entered. Close. On the pictures, the straps on the side look cool, in fact-they look like an extra element. Functional, they are in order to reduce the backpack, but I do not need it. In general, I recommend the purchase. Excellent quality for good money.
Bag cool. Quality at altitude. Track tracked. Shipping courier to door for 35 days.
They arrived in time and both are in good size and very pretty. Thank you
Beautiful product. Neatly packed and neatly made. Even USB not checked for it is for gift but and I and children we are zachwycone. Polaczenie black with deep chocolate. Highly recommend.
The backpack came on time. Looks great, the quality for leatherette is excellent. Soft.
Wonderful backpack! Delivery 15 days to astrakhan, bought for a gift to her husband with a coupon for 1628 rubles. Quality is excellent, everything is fine, smoothly stitched, does not stick out any thread! "Skin" glitters, but i think after socks will not be so shiny! In this backpack, everything is thought out: a lot of different pockets for everything you need and unnecessary, there are side pockets for bottles of water or other trifles! In the photo, in principle, everything is visible! Locks go perfectly, accessories quality!
Ordered 7th, delivered to kiev by courier of the 22nd. The backpack met expectations, included wallet and usb wire. Seller recommend!
As in the description. Came quickly. At first glance it is stitched qualitatively.