SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hightimeenterprise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hightimeenterprise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mooie tas en op tijd geleverd. Leuk presentje erbij. Top.
Подростковая сумка. Для школы вполне.
Looks cool, feel strong. The only thing that: the Department for another pocket and zip from it not covered cloth. Afraid of the laptop will be scratched.
Bag excellent, all as expected. Recommend to buy.
FROM the date of receipt of over 20 days. surprisingly bag is quite extensive. even more my work bags, and it is not small. worthy replacement. sewn neatly. lots of pockets. happy!
Very good
All OK
Parcel arrived about days for 20, track. Bag
Thank you
In all the description and very fast delivery.
Excellent
As in the picture, came within the set time.
I'm very happy about my purchase, I like the style and the quality.
Excellent!
Bag hurt, then that was waiting, came from RF fast from minus rustling lining, but it is not мешант
Class
As always at the highest level. Buy the first time. Shipped immediately. Shipping was fast. Put a present. Product quality is excellent!
Bag good. Match the description. Delivered in 3 weeks. Recommend
I just loved it.! Better quality than I expected. Recommend 100% store very good communication and thanks by the gift card holder
Very fast shipping-minska 5 days. AND the product is fine, as always.
Come quickly. For two weeks. Put a gift card holders.
Bag husband very much, sewn good, clean, inside waterproof material made, many pockets and compartments, very comfortable.
Nice quality. Fast delivery. Product as discribed. 13 inch laptop fits right. But with adapter and not to much paperwork the main compartments are fully packed.
As always, quality on top! The Seller is done, sent more quickly and with a gift! THANK YOU VERY MUCH!
All OK
I like the bag very much. However I put only 4 stars, because the plastic inside is kind of cheap.
Delivery very fast ukrainu. 21.09 order 04.10 received the parcel. Sewn bag good, there is no marriage. Visual Quality.
Great bag. Good qualitty and little gift. I'm very glad.
Good quality. Everything is ok. Thank you for the gift.
Very good bag!!!
Delivery fast, bag-class, just like in the description. Sewn awesome nekchemu fault. Plus a gift from store-Business card holder. RECOMMEND. 5 stars.
Great shoulder bag. Very spacious and has few compartments with zippers. definitely worth the money. Shipping was very quick to Canada and in two weeks. Very satisfied with the store. I highly recommend the seller and the product as well.
Great bag, very like, himself a wife asks the same))) will buy from this store) Thank You.
Shipping to Estonia 16 days. Thanks to a quality product and fast delivery.
Buy Second bag first took three years ago, at the time of bag in good condition lightning works but began to outer fabric, used every day to work go, size and not a small or large, store put gift card holder is not great but high quality and stylish.
Honestly, thought to be less)
Order came relatively quickly. Bag content completely. Well, a lot of pockets and compartments. Very convenient bag. Bag sprinkled water-repellent water all with her slipping, bag not getting wet) five points for this item)
Todo well. Many thanks.
A good product and конкурентноспособный for money (18,86 $). In its oversight not applied coupon 2 $, would do fine. IN Minsk, Euroopt for 40 BYN some quite weak solution with inflated price tag. Given that the Government conducts планомерную policy-killing small business, the bags in the markets even looking-price will also not the reality. Seller recommend-good talk with him. Shipping 1 sept, receipt of 22-can be a couple of days earlier, but was too lazy to go to the post office. A decent person, all matches the description and photos. Took
ok
A gift inside alas no. Apparently not everyone carries.
g
Reasonable time for shipment and delivery, product was sent as it appeared/advertised. Thank you
The bag is very pretty, high quality sewn, b Es smell. Super fast delivery, so quickly is not premises. For 6 days!!!!! Thank you, happy baby!!
Nagyon elégedett vagyok a táskával, minden szuper, jobb, mint a képen és a leírásban!
Product description, the store sent fast order, roomy bag, available in 2 compartments and a pocket, comfortable, fit folder A4 format, there are pockets for all sorts of other little things and for phone, thank you for extra gift-Business card holders, the Murmansk region. Goods come in 3 weeks, seller recommend!
Product ever received but the store me back without problem
Great bag, come quickly!)
His son liked. Come quickly.
good product and store. would recommend the bag. feels sollid and quality item.