SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hightimeenterprise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hightimeenterprise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The pack good. Order came for 8 days. All very satisfied
Chic backpack, quality cool. Delivered quickly for 6 days.
Completely fit the description. Sewn neatly. The Parcel delivered by courier for 5 days.
Backpack good quality come in 1, 5 weeks. Very happy. Recommend. All Is super.
Very good backpack, high quality work.
Delivery in 5 days! Quality is great!
All Ex. Buy that was not the classic shape and form was removed to sports. Remove all the place still remains. Super. See how to behave in socks.
Thank you value for money! Arrived in Voronezh for 4 days, courier had brought home!
Excellent backpack, all as ordered
I'm very satisfied
The bag seems solid, let's see if it is really.
Perfect backpack!!! You get the best quality bag for such a low price!! I love it so much and I’m very satisfied and pleased!!! One of my best purchases in AliExpress (: thank you very much
i bought this one and cheaper one from another store. quality is indeed different. this one pu leather is thicker, zipper is smoother, and overall feeling is of better quality. cheers.
Cool backpack! Order will be more
Very cool! It 'S for several days by courier.
Very high quality backpack. Delivered quickly. But, unfortunately, informed beforehand, the coming courier, impossible. It 'S terribly uncomfortable! You do not know how to plan a day. AND one courier (деовчка) Rude spoke on the phone. But the guy, who eventually brought backpack, was oriented.
Thank you. Items come very quickly. Courier delivered to the apartment. After opening the package, complaints about the stock. Shortcomings is not found. Is fully consistent with the description.
really good quality for the price!
Good and quality looking. Fair large. I advice.
Perfect service for a couple of days, computer 15 inch fit perfectly, easy to use, durable, beautiful
Excellent backpack!
Quality Is excellent. Shipping 3 weeks.
Laptop 17 inch special. Office does not fit, only in large room, that is so-so. IN all other standards and quality and delivery
A pleasent surprise. Soft, zippers are smooth, interior fits a laptop, a full frame dslr, and other things, so its good. Only concern is of how long will the straps hold, time will tell. But overall, especially for the price-highly recommended!
Great!!! Thank you very much!
A basic, yet smart looking mid sized rucksack.
All good. Thank You
Shipping-bomb. WITH The Moscow region to Lipetsk in just 2 days from the date of order. Shipping courier. Backpack good. Have the smell, but think off quickly. Recommend store and the backpack. Thank You very much!
Super. Durable, comfortable, large! Expensive looks.
Backpack good, Yekaterinburg was in about 2 weeks, all is!
Everything is perfect! Thank You
Кланный backpack
Full! shipping 6 days!!! Apartment in Moscow the quality is excellent! Read reviews ordered-not regret a second.
Taken and EMS after 10-12 days. Excellent quality. с5рьезно! Very happy. This took her husband… And now you want Thank you very much!
love it very nice
Good!
All ok!
Cool backpack for the price! Laptop 15'6 fit perfectly! Seller is responsible for a minute (it is very cool!). As will appear red in Moscow-Make yourself and it
Its big and light
The order will be delivered directly to your home by courier! Backpack is very like, it seems even more spacious than the photo) see how to wear
Shipping 13 days. Just like in the description.
Quality good, recommend
Amazing quality - it looks expensive and good. No chemical odor or any defects. Shipping was fast. Very satysfied and want to get more
The quality is ok and fast delivery. Overall, recommended product...
Backpack is perfect. Quality imitation leather on. Thank you so much.
Fast delivery. Good material. Same as picture
Bag of good quality. Size large and spacious. Less than a month.
Come to Voronezh somewhere for a week, all perfect, call the courier and brought home!
Quality is excellent, have little smell, but it's cool! Thank you very much! Ordered 25.09 brought home 29.09
Perfect!!!