SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hightimeenterprise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hightimeenterprise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality, recommend
Bag exquisite very top quality. Look just like in the picture
Great product. Well packed. Many pockets.
Excellent quality, fast delivery
Nice smell, fast sended. Really good price for quality.
Great bag. Taking his third. A great thing for a low price. Format A4. A lot of pockets, snaps. High Quality materials. Fast shipping.
Bag is not bad. But quality compared with carry bag Xiaomi Mi Classic business on 4 have in stock. And any comments to the inner lining in bags. It is fine and not nice to the touch. One is to compare one will understand.
Bag good. Laptop 15,4 "fit only. Fasten the zipper is not.
good bag and good packaging
Thank You Very Much. Bag very spacious. Document format A4 invested great.
Super bags.
Tyumen came for 22 days. Goods satisfied, all as the picture. Recommend product and store!
Bag good. quality is excellent.
The quality is good. Description. Seller recommend.
1 A week use. Until all like. Roomy bag. Thank you
Came quickly, well-packaged, super quality. There is a little smell.
What to say worth the money, but expected more powerful quality, five points for the speed of delivery, think year exactly вытерпит
Good bag!
Delivered quickly enough for 2-3 weeks. Bought for her husband and he is happy.
Good bag. Thanks to the store. Came quickly.
Great bag, sewn neatly. Reliable package. Thank you, very fast!
Elegant bag, bought her husband as a gift. Very much. Many pockets. Definitely store recommend
Volgograd region. Arrived in 2.5 weeks. bag big capacity, many pockets. Seller 5 stars.
Nice roomy bag
Arrived at last bag, was long, nevertheless satisfied as an elephant. Exactly as shown in the description. The Quality is quite good. For the price there is nothing more to be. Everything is fine. Recommend.
Shipping fast in 10 days. Good packaging and quality nice.
Shipping 12 days, description. It is a quality.
Great bag. service. Thank you
O produto é realmente como descrito e ainda melhor, realmente me surpreendeu. Eu adorei, é grande, espaçoso, cabe um notebook com tela de 15 e muitas outras coisas. A bolsa é bonita e o material parece ser muito bom. A entrega foi rápida, chegou em 1 mês aqui no Rio de Janeiro, Brasil. The product is really as described and even better, really surprised me. I loved it, it's big, roomy, fits a notebook with a 15 screen and many other things. The bag is beautiful and the material looks very good. The delivery was fast, arrived in 1 month here in Rio de Janeiro, Brazil.
Cool bag!!! Thank You
Great bag!
perfect
Bag standards. Does not stick, locks work and not be asked all sewn soundly. Holds shape and does not look like a bag.
Bag бомбезная! Quality on top and spacious, that is necessary for papers and food for work to carry. Super! Recommend to everyone)
Thank you, very good bag, all-match
Very good quality. Do not take pozheleete
Bag came very quickly, for 17 days. Quality is excellent, very many compartments, at the bottom of the lock for expansion, the length of the belt, which is very convenient, easily adjustable. Bought for 1500 rubles, all advise. Quite portable.
Bag a class. Please not only the quality and delivery time. Thank you so much
Great bag! Roomy pockets! Shipping 2 weeks before The Moscow region.
Bag super. Lightning delivery, will not see 9 days. Thank you so much.
Bag very like, no complaints. The only time-it was smaller than I imagined, notebook with 15,6 not fit entirely as a result of zipper fastened. Everything else was very much.
Waiting for a long time, but the customer is satisfied. Description of the products.
All as I expected! The Administration was monitored, delivery 10 days Maikop. Bag front leatherette, rest thick material. A lot of pockets and compartments, soft to the touch pad and beautiful. PP file folder A4 documents included easily. Recommend.
Normal сумкп
This is not the case, it is rather a portfolio. Width 40 cm, height 30.
Turn good sootvetstvuet odekvatny time to deliver this money ludshe hardly find. -Only one very thin belt with dealer not communicated
Super quality!!!! Great! Thanks a lot!
Excellent value for money
Great bag at a good price. A lot of departments, very spacious.
Arrived much earlier. Product good. Advisable!!