SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hightimeenterprise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hightimeenterprise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Достаточно хорошая сумка. Выглядит вполне достойно и для офиса, и для университета, но будьте внимательны с заказом: там продавец, в общем, указал на фото, что при выборе цвета указаны два вида сумок - на 14 дюмов и 15,6 дюмов, но по своей невнимательности я не обратил на это внимание и заказал ту, что была первой ряду. Она была на 14, мой нетбук вошел в нее просто идеально, но кто-то может выбирать для ноута побольше и очень огорчится в итоге. Так что, будьте внимательны при заказе, а сумка - норм.
ashelolee...fast and excellent
It is a decent bag for documents!!!
Not just like the picture shiny, but still beautiful
Happy-quickly sent goods. Bag for the money. Feel free to buy.
Very good intem. High quality ! I definitely recommend this store !!
Nice product. Took 25 days to arrived. I am satisfied with the bag
Everything is just fine and delivery and bag, recommend store and goods. Even business card holders gift put, very nice.
Super bag, laptop 15 inch fit clearly, if without using the laptop is like in my bag too big, and the current good quality
Like portfolio, the quality is very good, please good, smooth lines. Seller put the gift card holders.
nice product
Bag come in Minsk for 18 days, as normal, store recommend. As a gift-Business card holder
Looks very solid. Good quality material
Perfect
Quality good, smells, but disappears, shipping fast straight up
Cute bag, sewn with high quality! Emits smell bohemian vintage кугуара and is made from his own skin) Handle and all the places where they are sewn on smeared with silicone glue, which eventually inevitable stratified and fall off. Crazy Hands can be wrapped black изолетной, farm taxis)) To See how long this bag. For price go! Size fit the description. The thickness of the bag at the bottom 6 cm, but if you fill freight, and all nine. You Can wear lunch in a plastic container small thermos. The photo just charged dining тормозком. Quickly reached 11 days. Recommend this store!
The Product for the price even is not bad, just like in the description. Delivered by courier in Nizhny Novgorod, as a bonus put business card holders. Seller 100% reliable, recommend!
Long thought big or small take, took great and not regret, small is not worth taking!
Product quality tokie money, thank you for the gift. Delivery by courier, thank you very much.
Delivered quickly, description, a gift card holder. Never realized, leather, or not, but the money looks more than adequately. No smell.
Delivery about a month. Just like in the description, good bag. Carefully packaged, go without any damage. Track.
Seller recommend, quality on top
Great product. We purchased it as a birthday gift for a friend and he loved it.
Super Quality
I'm very surprised with the quality of this product. I loved this briefcase, it's very chic and i can carry everything i need inside it. This briefcase fits perfectly my laptop Lenovo IdeaPad 320 15,6“
It's fast, courier delivered my job) product quality, but have a little smell, not critical) plus was a visiting cards) I am satisfied with) Recommend)
I like the courier, put gift
Super. 2,5 weeks minska
Order received in SF within 5 days, Courier brought directly to your home, the quality is good. Thank You Very Much! But The bonus, I did not have probably regret it. (
Great bag. Recommend! Thank You for the gift.
Smart bag. Many pockets, inside is thick synthetic. Quality imitation leather excellent, virtually no odor. Take great, laptop 15.6 inch помешющается butt. I happy)
Good bag, happy to enjoy!
Great bag!!!!
very good back's, thanks
The Bag fits photo. My Husband very much. Delivery from Russia. Star of the lining (Rustling) Don't know how much it will be enough.
Good bag
Cool bag advise buying))) I'm glad Tipo kozhennaya In general, 5 +) THANK YOU VERY MUCH, delivered in 6 days moskvu
Very fast delivery and good quality
Amazing Product Same As In Picure Came After less Then 2 Weeks!!!! Extremly Recommended!!!
Delivery very fast with Russia, 15 days to Voronezh, quality good, appearance look even better and more presentable, than the picture, have a smell, day 3 wear off, very spacious, laptop without any problems, bag weighs about 900 grams. Put the gift card holders, thanks! Will order again
Like anything. But its not worth the money. Carabiner belt broke the first day
The product as shown in the images, seems to be done with good furniture material.
Corresponds To the description, was present in the business card holder, irkutsk field posting came less than a week (from Russia) Service delivery IML, all are happy
Very well. Courier door. Card holder as a gift.
All OK, except that the smell of heavily, hope will erode and zipper one is broken, but it is not the most important
Bag bomb for the money. Recommend, you will not regret.
Normal case, there is a little smell, but I think some fresh air…
Bag standards. Stitched good. Zipper all work. Smells slightly, but sure that erode))
For the money it is normal case. Can recommend.