SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hightimeenterprise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hightimeenterprise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality. Look at how many have. 1500R more than adequately
Take 2nd super.
That is to say shipping do terrible took 10 days. 26.10.18g arrived to door can be said (was the courier brought it to work, so as not to go in settlement) 7.11.2018G. Like it's not bad. There is still a Chinese Air included))
Shipping to Vorkuta 7 days. Packing super. Quality is excellent, no smell.
Thank You Very Much! It's faster, just over two weeks, to the home. Bag I really like a long time like this. Looks great, strap with carabiner, many pockets. Good locks. Not much smell "China", i.e. The smell of the factory. Night on the balcony and can be used. Recommend. stylish, beautiful, fast and cost effective.
Bag quality, very much like the picture, two weeks delivery)
Parcel arrived quickly, worth the money bag, in my city, for the price, buy nothing, flat seams, no smell, quality price match, later will add a review with use.
Good quality came very fast 12 days to Yaroslavl
Bag a class! My husband is very like! No smell! We ordered another brother)
Bag is great!!! shipping megobystraya!!! for my money great product I would for the money in the city have found thousands of 3, take not regret!!!
Bag looks cool. Very much. Nothing much positive reviews. Will be delivered in 5 days by courier by hand.
Bag come in 7 days. Bag of high quality, definitely worth the money. Took over in 1550. Thank you!
Good bag, I liked, delivery 5 days, with the output, look at how much is enough.
18 days for delivery but I recommend for this bag, such as a good quality.
Bag very nice, neat, not expected. Happy.
The track is not monitored. Marriage is not visible. Until the new looks almost solid
The Bag fits the description and reviews. Quality for money is great. Come in Krym for two weeks. Very satisfied, highly recommend.
It quickly and efficiently.
Bag go. Marriage is not found.
Great product, delivery 5 days, you best))
At first glance bag good. There is little smell.
Good bag for money)
Great bag, go with it for about a week, all fit, high-quality materials, do not falling apart, not ripped off!
Recommend
Everything is fine. Less than a week service.
Bags, not leather. Okuratno sewed. Sending to a month.
Good quality
Nice roomy bag!
Well Done, Delivery for four days
Good bag
Good bag for the price!
All great! Brought the courier) recommend this store!
My husband ordered, very satisfied Quality price match
Bag Super!! Delivery to your door.
The courier in SF for 4 days. All as the picture, looks more than. This money is a good buy. Comfortable inside pockets.
Fast, high quality, cheap!
Great bag for money! Very satisfied!
Everything is fine, Fast shipping
Everything is exactly as ordered
Rostov for 5 days. Shipping carrier. Cool bag! Smells inside, but think erode))
Looking for money well. Shipping from Russia, Krasnodar brought the 6 day courier. Hopefully not quickly lose the appearance and do not break)
Good quality. Does not stick, no smell. Delivery A WEEK BEFORE THE Vladimir area. Recommend.
Good!
Fits the description of goods, almost no odor, fast delivery
Fast shipping. parcel courier within five days. Quality level. recommend this store.
Great bag. Came very quickly, courier delivered to your home. Ordered Thursday Monday was me!!
Delivery fast, good product, recommend.
Shipping from Moscow moskvu 5 days courier, like the photo, not unusual and wow, this money is to easily throw in a couple of months
One week seems to only four EE Product quality is very good and glittered four EE Domestic agency manufacturers over hours even cooking.
Bag fire, for the money in Moscow not buy anything like this.