SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hightimeenterprise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hightimeenterprise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top class
good quality gloves. recommended store.
Excellent quality, fast delivery!
Very good gloves, I was satisfied, but in the early days wearing me on the skin irritation, think for those who is prone to allergies these gloves will not work
Gloves high quality made. The Order was quickly
Overall product is good but size is little small as the sizes are given in description but ok no problem at all. Arrived quickly.
Excellent gloves for the price.
Gloves came a week before the predicted time, I am satisfied with
Foremost OK
Young, please order one size bigger
good
Good gloves, quality level
Thank you very much! Come in, the quality is good!!, all recommend this store
Moscow 29 days. Completely fit the description. Very good quality. Ordered a second pair of his wife. Walking the dog, motorcycle. Seller recommend.
I'm very satisfied
Fast delivery, excellent quality.
Gloves very cool!!! Quality-100% Just amazing, her husband very much)) take bold! Super Fast shipping! Less than two weeks, and parcel has arrived in Taganrog.
Order quickly came to the quality of content.
good
Gloves excellent, very high quality nothing sticks out nowhere, pretty strong rubber knuckle, recommend for the price a class!
Just like you want
Not as funny as the photo
Very fast delivery!
Material is made of inserts on the knuckles, was quite soft rubber. Otherwise all good
PERFECTLY.
My hand sat as an alloy.
Good
Basically satisfied with, well done for that kind of money, delivered quickly, but sending long, the store is willing to answer questions. Size Of the biggest, approached, picked up from the table. took for hunting autumn and see how many are… pads on the knuckles rubber.
Gloves fit the description.
ok!☺
Very good quality price ratio is excellent
Come to order fast size of table fit качеставо average cheap suit leather think enough for the season
Color not the one you ordered
Feels cool gloves. The quality is absolutely no complaints. Everything is fine.
Size Fits
Gloves quality, excellent SAT. Take A10 size M. Come quickly enough.
Excellent!