SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hightimeenterprise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hightimeenterprise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product very well described. I like that product. In box I found the set to mount it on the frame although I think it is top heavy for fixing by bolts. I like this product.
Very good
Length 80 cm. Weight 577 grams. Attached to the frame with Velcro (included) or screwed to the frame. Shipping fast. Later I will add a review.
Surprisingly, the store sent the goods, and it was arrived only 13 days ago. I also liked the very clear instructions. Thanks to it, I realized that the goods can be secured to the bike in two ways. The lock is very securely held thanks to the two bolts that were included. The only negative is that the seller did not think where to put the keys (there are 3 of them in the set). I would like the key to be inserted into the lock: it’s just inconvenient to keep yourself constantly informed about where the key is (a matter of habit ...). Thank you very much. PS: I almost forgot, I am very pleased with the good packaging of the goods. This is another minus, because the product is very difficult to open (Just Kidding)
I liked it, without problems it gets both the frame and the rear wheel to tie, the parcel came relatively quickly, the product corresponds to the description, heavy)
In perfect condition up to CDMX. It will be tested.
Kind time of the day, the goods are packed just fine, everything works.
Super product + super service No chance to break up this lock Spain to Denmark 3 days. Price USD 19.88 Pleasure to do business with you
I bought this lock for my electric scooter. Until this time she left her broom inside the store near the entrance, and then turned her head like an owl, walking through the hall and preparing to be dragged away. Today, for the first time, I left the coryaga fastened on the street, and, oh, a miracle, it was not stolen. It's hard to judge yet who made this miracle happen -- this castle or people, I didn't want to live a good life, but after these nervous ten minutes in the supermarket, I was a little less afraid. Now I can go to shops that do not allow scooters, and that's great.
The castle is good! I think I can not eat it, leave it for 5-10 minutes without problems, it will hold well, dont hang out
The lock came intact and safe product is very satisfied with the store I wish great sales.
Very fast delivery, in Voronezh came in 3 days. In fact, I have not yet tried, but it looks reliable
The lock is very powerful. I ordered two pieces, between the locks the keys are different, so you can safely buy. The thief will not be able to buy the same and steal your transport.
Delivery 2/3 days MSK/cool thing!!! thanks to the store and the Courier!!!!
Tökéletes a termék. Rendkíbodyl gyors szállítás. Mindenkinek ajánlom.
Fastening flimsy, out of the box already with a jamb, the lock itself is good
A very long time was the parcel, but not by the fault of the store.
Quality is not bad. The straps on the inside are rubberized so do not scroll on the steering column. Rivets I think on the break will not withstand. Fall apart.
Significantly heavier. Have confidence. And the volume is a bit large. Instead of length even moderately long! Top tubes tied, but inconvenient to carry on suitcase can think this.
I ordered on November 11th and arrived in Romania on December 15th. The product looks ok, as described.