SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hightimeenterprise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hightimeenterprise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel came quickly enough, for 2-3 weeks. The fabric is thin, summer, slightly stretches in width. Look shorts as in the picture. In the belt is an elastic band + lace. The composition of the fabric is incomprehensible (hieroglyphs). Pockets of medium depth. Shorts i liked, my husband seems also happy (he basically does not care). On the hips 100 cm took xxl, well approached.
Very Good; THE store Send The Product Quickly; AND Arrived Very fast; pen Size have been Great, I asked Would Be perfect but All Thank You
Well made excellent material trims excellent fast delivery
About the size consulted with the store, sent the right size. My husband liked it.
Excellent quality. Bought for 715r. The fabric is pleasant. Accessories quality. Threads do not stick out. No foreign smell. Definitely recommend. In russian 46 r. Took l. everything came up. Thanks to the store. Shipping about 3 weeks.
The color is yellowish-sand, the seams are treated neatly. With growth of 181 and weight 81 took xxl
Excellent light shorts for the summer, i'm happy. Delivery to moscow took a month.
Delivery month to kazan. Excellent quality light breeches, the seams are all even, almost without strings, conveniently tightened at the waist, the fabric is thin, i think with the addition of cotton or linen + synthetics pleasant. But a bit too big for a slender husband without a tummy, on the russian 48-50 it was worth taking xxl maximum. I recommend! And the price is decent. Cute gift from store: keychain.
The 3/4 color brown pants are very beautiful and comfortable. Excellent.
Shorts came quickly. The material is worthy. They look good. The lines are even. Thank you to the store.