SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hightimeenterprise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hightimeenterprise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery to St. Petersburg 3,5 days from purchase to receipt in hand. Brought home)) backpack Super! Everything, everywhere qualitatively stitched, many moments are thought out. Straps, fastening, handle top, secret places for cards and documents, both inside and outside. The wire that in the backpack quality checked up to 12 V at 1.55a it pulls. In the pocket for powerbank climbs the block of 8*18650 as if it was fit under it. The reflectors of the headlight light are small but there are and work. For 1500 rubles or € 20 to buy is recommended! Went with the original Bobby yes he is better but not much, but the price is 5-6 times ..... Take this)))
The parcel came in a month and a half. Track tracked all the time. Packed in a bag, without a navel, the backpack is whole, and it turned out to be very dense, not a drop did not crumple. Looks very dignified, the material is excellent, everything is done at a height! The only thing that my laptop 17.3 "I barely shoved into it, really it is calculated for laptop 15.6, although I took version 18.5". In general, satisfied.
Delivery is fast, the quality is good, the backpack is very hard.
Shipping took quite a while (47 days) to Italy and at one point I started to worry because it hasn't had tracking info updates for a whole month but then it finally arrived in my country, plus store was very nice, replied quickly and helped me. I'm actually surprised by its build quality, the cloth is thick so it feels very solid and well made. The design also is awesome because it has everything I needed: -two lateral pockets for an umbrella and a bottle/thermos; -a frontal pocket with a reflective printing as well as the openings on the top; -a USB charging port to use with a powerbank (not included of course) placed internally in a small but capacious pocket that fits even my 20000 mAh one (~2cm thick and ~8cm wide) and they're connected with a USB male to USB female cable that goes out of a zip, behind the seams and throughout a small cloth tunnel above; -a hidden pocket in the back part, on the other side compared to the charging port; -a cloth strip on the back to easily...
Excellent, backpack for a half, does not smell, threads do not stick out, the seams are even, the material is pleasant, it went exactly a week to the Moscow region, brought the courier EML home, I recommend!
Like a good backpack, everything corresponds to the description. The seams do not stick out, the backpack quietly fits a laptop 15.6 inches and a winter jacket. The store was sociable and almost always answered the same day. The only thing that upset is that the backpack went from Moscow to Vladivostok 33 days! Although most of the time was riding in Moscow, and the delivery service that the seller chose did not answer all questions at all, and it is not possible to reach them at all, you can spend two hours on the phone, but never wait for an answer. At the end I'll attach another rovel who saw near the place where I took this backpack.
The goods were paid for 05.12.2019, to St. Petersburg by courier was delivered 09.12.2019. Externally and internally absolutely corresponds to the declared description and the photos presented by the store. To the touch the material is quite pleasant and reliable. All pockets function, locks are not broken, there is no external damage. No smell. The shape holds well enough, especially in the back. 15.6 laptop climbs into cheers, even as thick as MSI. There is no inner pocket on the back, there is on the handle on the right. Response to the comment G *** a. What nonsense? Do you know how the search engine works on this site? All product names are tags. You buy a 17-inch version and are dissatisfied with what it can see is not suitable for hiking-maybe I will surprise you, but adequate hiking backpacks do not look like this and start from 50l (last photo). Just wonderful seller, fast delivery, recommend. But to be honest, the backpack could be packed in a cardboard box, it's not expensive, but the shape is well preserved
Goods will be delivered quickly, Courier. Backpack as the pictures, quality is excellent. Inside there is a USB cord for external battery. Laptop 15,6 fit butt. Even in backpack fit)
I did not expect that it will be so high quality!!!! Above all praise, a very cool bag, one of the best purchases)))
I'm very happy with the product, I received it within 3 weeks, the quality is good, my laptop is 17.3" and I ordered the upgrade bag with 18" and I think it's fit the size of my laptop, thank you very much.