We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item came unfortunately broken but it not wine store, quickly got refund
they did not put styrofoam when they send it that is why 3 of the items had a damage .. this is my second order the first order was good but this second its dissapointing...
Really very beautiful and of good quality
The goods was well packed (in foam and air bubble film package), came for about a month, everything is whole, the quality is excellent.
Very nice!
Delivered quickly, packed well
nice fast.
Producto de calidad igual que la descripción, Gracias.
Good quality but the shipping take so much time
Доставка быстрая, упакована хорошо, за это отдельное спасибо. Продавцу респект и процветания!
Muy buena
All received. tupakovano in polyfoam. It reached Moscow very quickly. Weeks in two. Quality is tolerance. For decor will go.
Arrived well wrapped and in good condition. Loved the sign
enkel was krom
As usual, great products. Very nice image quality. The package is carefully prepared and well protected from travel shocks. I recommend this shop and its store.
Good quality
Good.
This one I give to a colleague and ask for another one for me, he has arrived whole and is top “ay” 5 *, good store
The order went 15 days to Moscow, the track was served. Everything is fine, nothing is crumpled, the package is excellent. Bought for decorating home cuisine in loft style. The case for small, make repairs and hang signage). The quality is excellent, but some signs are faded, you can see not very high quality original pictures, because of this, photo printing is visible. The store, definitely, I recommend
super