SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hightimeenterprise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hightimeenterprise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery. Received well within the estimated time. Delivery door to door completely tax free. No custom duty no VAT to be paid by buyer. Good packaging. Even if the outer cardboard box suffered some handling abuse, the scooter inside is well protected by stiff foam blocks which prevent any damage or scratching. Assemblying of the machine is simple and intuitive can be done in minutes. Information in the User's Manual provided are essential in operating the Remote Key, thus starting the electrical engine/s and riding the scooter on the road. Perfomance on the road appears to be as advertised. Althogh I did not test the maximm speed (GEAR 3) yet , at GEAR 1 already exeed 20 Km/hr, well enough for city riding. GEAR 2 and 3 are for the open road where is possible to reach top speeds. Brakes are very powerfull. Breaking at low speed requires some care. The Seller shows good customer care and is promt to answers any question.
Very good samakat very fast soft.
Beautiful scooter of very good quality, arrival in 7 days from Holland to France. Powerful e fast, with both turbo mode engines and 3. M speed is true a bomb. Thanks to the store...
Very fast. 3 days. Everything ok
fsntstic communication throughout order process...any questions answered and only 3 day delivery to UK from Netherlands. fantastic piece of kit! Very very powerful. Thank you very much :)
Delivery time has been prolonged due problem in stock. I contact store and he/she fixed the problem. Packing was a little bit demaged, but the package protection of scooter is good and the scooter is without any demage. The battery was charged from cca 40% - 2 lines and I run cca 27 km with my weight 114 kg, on the roads with midle or slightly high gradient, with gear 2, speed cca 25 km/h. Suspension - front suspension is a little bit stiffer with weak damping, rear work fine. The geometry of front steering isnot such accurate, but we are talking about elscooter not the bike. I had cca 10 mm backslash - I send message to the seller and I recieve simple videomanual how to adjust this backslash and I adjust this in 5 minutes - many thanks. The scooter is very powerfull - if you select both motors the acceleration, max speed is great.
very nice scooter, didn't ride it yet but looks great, received one week earlier