SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hightimeenterprise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hightimeenterprise.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The tent didn't make it back.
The tent came to the Kaluga region in 8 days. Everything fits, everything is in the kit. He's going to bed. I think that even 3 people will fit.
Just kapets, tent fire, came very quickly to Irkutsk for days 8 whole big quality fire all is, very easy took for a trip to Baikal, checked with a gun for wet water, sent quickly
Super fast delivery to Kursk region (20.05 ordered, 24.05 delivered). Thank you very much to the Courier! The item corresponds to the description!!! The order is satisfied, the baby is happy!!!
The tent for your money is good. Husband 1.8 m in full height includes. In a small rain do not leak. Satisfied with the order
Nice tent. Corresponds to its price
The tent is excellent, in this price segment exactly. On rainy weather will not go, the bottom is made of the same material as everything else, therefore, without mats, too, can not do. And Moscow was delivered in two days
Great goods for that money
Delivery 10 days, ordered 13. 04 came 23.04, We calmly climbed together with her husband, and the baby will climb to US 5 years old, I am 175 husband 173, going easily, one minus very thin top, not for rain, bottom tight, packed easily. The picnic is the right thing!
The tent came very quickly 12.04 ordered 17.04 brought the courier home through the IML service. The tent is only in dry weather, very thin, sticky, but spacious. The description is consistent. Children in the place of Shalash will also be norms. The store made me a good discount, the tent cost 1,400r. Thank you seller!!!
Hello .. It came very quickly, in half of the given time. beautiful color, hope it does not break quickly .. Very capacity, I took for 2 people .. thank you
The Chinese are good. God give them health. For $20 a great tent. Put it in the room. Very pleased. Recommend
Better than I imagined. Happy with the purchase!
The holes from the thread on the seam are visible, so only from the small rain will save. Enough for a couple of seasons not active use. Came quickly, did not communicate with the store, he did everything quickly. In general, all I expected for that money.
Great tent! I am 190 cm, fit well, you can sleep with a girl in it!)
Came over 2 months to deliver, but is ok.
Just over a month of waiting. Her daughter is happy.